Refund policy
RETURN CONDITIONS
Items must be returned in NEW (unused, untested, without any writing/printing/taping/sticker on box and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, Merchandise must be insured for the full purchased value and safely wrapped to prevent damage during the transit.
We do not accept returns or exchanges on customized orders. All charges related to the return of items to Pi-Mart.com is the responsibility of the customer. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.
REFUND POLICY
A refund is given once returned Merchandise is received back in the warehouse it's shipped, inspected and confirmed it is in acceptable return condition. We will notify you via email once return is received and will advise regarding refund/store credit process.
Refunds usually take about 14 days. A refund will be credited back to your original method of payment.
RESTOCKING FEES
There may be restocking fee (specially heavy items) depending on the suppliers/manufacturers of the terms items. You may check/ask us before ordering. Please keep in mind that restrictions apply.
EXCHANGES
If you are not fully satisfied with your purchase, we will be happy to exchange it for you. Merchandise must be returned within 30 days at customers return shipping cost, providing the item is in NEW condition. Please follow the simple steps outlined in Return and Exchange Instructions.
UNWANTED MERCHANDISE
We do accept returns for Merchandise that is no longer wanted/needed or you simply changed your mind. The same Return Terms apply: returned in NEW condition and original packaging and refund/credit store is issued once Return has been received and accepted.
EXCHANGES IN CASE OF SHIPPING DAMAGE
If item has been damaged during the transit, we will replace it at our expense. In case no replacements are available, refund will be issued. Please note, an insurance claim will be filed by the suppliers however it is important to contact us within 3 days to send proof of damages. No exceptions. No refunds or replacement will be issued if proof of damage is not provided. A damaged item returned for a replacement may be repaired or exchanged at Pi-Mart.com discretion.
RETURN AND EXCHANGE INSTRUCTIONS
Pi-Mart.com created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. The process is simple providing you follow the instructions.
To return or exchange an item, please follow these simple steps:
- Contact our customer service department by “Contact Us” to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
- Pack the Merchandise securely using original packing material. Please note that we do not accept Collect on Delivery (COD) shipments. Follow our instruction to ship through UPS or USPS service where available with delivery notification.
- Please insure the package for the full value of the merchandise. The merchandise is still your property until it reaches supplier/manufacturers warehouse and we are not responsible for any shipping damages occurring at this point. Please include all the contents such as accessories and instruction manuals that came in the original order.
SHIPPING DAMAGE AND LOST PACKAGES
Inspect merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package or make few photos or short video covering shipping label and item missing/damaged condition.
Contact us immediately by: "Sign-in your store account" or "Chat". Please don't rely on phone, as phone services are limited due to COVID-19 impact.
Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton/envelope and packaging to facilitate the investigation process if necessary.